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Privacy Policy
Privacy Policy
Effective Date: 06/06/2025
Ride2CareTrans LLC
6148 Lee Hwy, Chattanooga, TN 37421
Email: Ride2CareTrans@gmail.com
Phone: 423-777-1111
Ride2CareTrans LLC (“Ride2Care,” “we,” “our,” or “us”) is committed to protecting the privacy of all individuals who use our transportation services. This Privacy Policy explains how we collect, use, protect, and disclose your personal information.
We want to be clear: we only collect information necessary to provide safe, timely, and reliable transportation—and we never sell your information.
1. Information We Collect
a. Broker-Provided Rides
Most rides provided by Ride2CareTrans LLC come through authorized transportation brokers. In those cases, we receive limited personal information such as:
• Passenger name
• Pickup and drop-off locations
• Appointment time
• Special transport needs (e.g., wheelchair access)
This information is used only to complete the transportation request as authorized by the broker or program (e.g., Medicaid).
b. Private-Pay Customers
If you are booking a ride directly with us as a private-pay customer, we may collect:
• Name
• Phone number
• Pickup and drop-off address
• Payment information
This basic information is solely used to provide the requested transportation service.
2. How We Use Your Information
We use your information only to:
• Schedule and complete your ride
• Communicate with you about ride details or updates
• Process secure payments (for private-pay customers)
• Comply with regulatory or broker requirements
We do not use your data for advertising, profiling, or analytics.
3. We Do Not Sell Your Information
Ride2CareTrans LLC does not and will never sell, rent, or share your personal information for advertising or commercial purposes.
4. Secure Payment Processing
All private-pay transactions are handled through secure, PCI-compliant payment systems. We do not store full credit card numbers or sensitive financial data.
5. Data Security
We use strong safeguards to protect your data, including:
• Encrypted data transmission
• Limited access to personal information
• HIPAA-aligned practices when applicable
• Confidentiality obligations for staff and drivers
6. Limited Data Sharing
We only share your data when necessary:
• With the assigned driver or transportation provider
• With authorized transportation brokers
• With government agencies or legal authorities when required by law
All parties are required to maintain confidentiality and protect your data.
7. Your Privacy Rights
You may:
• Request a copy of your personal data
• Request corrections to inaccurate data
• Request deletion of your data (when permitted by law)
To make a request, email: Ride2CareTrans@gmail.com
8. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted at: www.Ride2caretrans.com
9. Contact Us
If you have any questions or concerns:
Ride2CareTrans LLC
6148 Lee Hwy, Chattanooga, TN 37421
Email: Ride2CareTrans@gmail.com
Phone: 423-777-1111
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Corporate Headquarters
6148 Lee Hwy, Chattanooga, TN 37421
(423) 777-1111
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