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Ride2CareTrans LLC – Terms and Conditions
Effective Date: 06/06/2025
1. Information We Collect
Ride2CareTrans LLC provides services without discrimination based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected class under federal, state, or local law.
All riders are entitled to respectful, safe, and equal service. Discriminatory behavior by staff, drivers, or passengers will result in corrective action or removal.
Report concerns: Ride2CareTrans@gmail.com | 423-777-1111
2. Accessibility Policy
We comply with the Americans with Disabilities Act (ADA). Our fleet includes wheelchair-accessible vehicles (WAVs), and our drivers are trained to assist passengers with mobility or medical needs. Riders may request accommodations when booking.
3. Service Animal Policy
Ride2CareTrans LLC allows passengers to travel with service animals as defined by the ADA. No documentation or explanation of the disability is required. Service animals must remain under the handler’s control at all times. Drivers may not refuse service due to a service animal.
4. Zero Tolerance Policy
We have a zero tolerance policy for: -
Drug or alcohol use by drivers
- Smoking or vaping in vehicles
- Verbal or physical abuse
- Harassment, threats, or inappropriate behavior
- Discrimination of any kind Report immediately:
Ride2CareTrans@gmail.com | 423-777-1111
5. Harassment-Free Service Policy
Harassment—whether verbal, physical, sexual, or emotional—will not be tolerated. Any individual found to be engaging in harassing conduct may be permanently removed from Ride2CareTrans services.
6. Safety & Conduct Policy
All drivers and staff are required to:
- Follow all traffic and safety laws
- Maintain a clean, safe, and accessible vehicle
- Treat all passengers with professionalism and patience
- Assist passengers with special needs
- Keep personal data secure and confidential under HIPAA-aligned standards
7. Vehicle Monitoring & Safety Technology
For the safety of passengers and drivers, all Ride2CareTrans LLC vehicles are equipped with:
- Interior and exterior-facing cameras
- GPS tracking and real-time telematics monitoring This technology helps ensure accountability, route safety, and documentation. Data is securely stored and accessed only for safety or operational needs.
8. Grievance Policy
We take all concerns seriously. To report a complaint: Email: Ride2CareTrans@gmail.com Phone: 423-777-1111 Mail: 6148 Lee Hwy, Chattanooga, TN 37421 Please include the date, time, and any helpful details.
9. Privacy Policy (Summary)
Ride2CareTrans LLC collects only the personal information needed to provide transportation. We never sell or share your data. Private-pay payments are processed securely, and all health-related data is handled under HIPAA-aligned practices. Full policy available at www.Ride2CareTrans.com or by request.
10. Food & Drink Policy
Food is not permitted inside Ride2CareTrans LLC vehicles. Only sealed, spill-proof drink containers (e.g., capped water bottles) are allowed. This ensures a clean and safe environment for all passengers.
Final Note
Our mission is to provide compassionate, safe, and dependable transportation. These policies exist to protect our riders, support our drivers, and ensure full legal and ethical compliance. Questions or concerns: Ride2CareTrans@gmail.com | 423-777-1111 www.Ride2CareTrans.com
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Corporate Headquarters
6148 Lee Hwy, Chattanooga, TN 37421
(423) 777-1111
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